TERMS OF RETURN AND EXCHANGE

Return and Exchange of Products You Have Purchased Online

Can I exchange a product?

Product changes are made by our Kuantum Siber Güvenlik, Yazılım, İnternet, Bilişim Sistemleri ve Danışmanlık Hiz. San.Tic.A.Ş. Company within 30 days from the invoice date (provided that the product has not lost its resaleability feature and has not been used.

What are the return conditions?

If you want to return your products due to a problem (damage, malfunction, etc.), dislike of the product or lack of the product after receiving your order, you can fill the return request form on the back of the invoice within thirty (30) working days from the date of receipt of the products, and return the product in its original packaging. intact, along with all documents sent to you. It is necessary to pay attention to some issues when returning the product. These;

  • The product(s) must be in its original packaging undamaged, unused, not damaged as a result of misuse.
  • You must contact your Customer Representative and fill out the return request form and send all copies of the product's sales invoice with the products if they are to be returned.
  • If the invoice of the product is corporate, you must send it together with a return invoice issued by the institution for the return process, without including the cargo share, issued as 'Product Unit Price + VAT'. Order returns whose invoices are issued on behalf of institutions cannot be received unless a return invoice is issued. The return form on the back of the invoice must be filled out by making a photocopy.
  • The customer is obliged to return the product as it was when it was delivered to her/him, and in case of use, to compensate the loss in the commercial value of the goods due to use.
  • If one of the promotional or campaigned products is returned, the promotional conditions are eliminated. Non-promotional price is applied for non-refundable product.
  • In case the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) business days from the time the returned product reaches us.
  • After your product reaches us, it will be examined by the relevant units and approved for its return. This process takes an average of ten (10) business days.
  • When a product is returned for which shipping has been paid, only the amount written on the invoice of the product is refunded. Shipping fee is not refundable.
  • The review period of the products you send to our company for review is 20 working days.

20 iş günü sonunda olumlu veya olumsuz geri dönüş yapılmaktadır

Will I pay for the shipping fee on the return?

You can send the products you want to return/change to the address below by courier within 30 days from the invoice date. Shipping costs are your responsibility.

Kuantum Siber Güvenlik, Yazılım, İnternet, Bilişim Sistemleri ve Danışmanlık Hiz. San.Tic.A.Ş.

Çınartepe, Adnan Menderes Caddesi No:91C Teknopark Zonguldak/Merkez

Can I return the products to your workplace by hand?

Yes, you can return your products to our workplace.

- Returns or exchanges of products sent to our workplace are made within 10 working days after we receive the product.